Terms of service
Terms & Conditions For Rentals:
By renting our products you agree to these terms and conditions.
PAYMENT TERMS
Full payment is required at the time of booking to reserve the Client's event date and rental inventory.
Forever Florals by Bonnie, LLC currently accepts the following payment options:
1. Payment in full at the time of booking; or
2. Shop Pay Installments, when available and subject to the Client's eligibility and the terms and conditions of the applicable third-party payment provider.
Forever Florals by Bonnie, LLC does not offer an internal payment plan or partial-payment booking option.
An event date and rental inventory are not considered reserved until payment has been successfully completed or approved through an accepted payment method.
Any additional rental items, services, delivery charges, setup fees, relocation fees, late-night pickup fees, or other approved additions made after the original booking may be invoiced separately.
Additional invoices must be paid within the timeframe stated on the invoice. Failure to pay an additional invoice by its stated due date may result in the additional items or services being removed from the Client's order.
Payment processing and third-party financing terms may be subject to the policies and requirements of the applicable payment provider.
ARTIFICIAL FLORAL DISCLAIMER
The Client understands and acknowledges that Forever Florals by Bonnie, LLC specializes primarily in artificial and faux floral rentals.
Although certain floral products are designed to closely resemble fresh flowers and may be identified or described by the name of the flower they resemble, these products may be artificial, silk, foam, real-touch, or constructed from other synthetic materials.
The quality, material, and realism of artificial florals may vary between rental collections.
ORDER ADJUSTMENTS AND MINIMUM BOOKING COMMITMENT
After a rental order has been booked, the Client may request additions or adjustments to the rental order.
All requested changes are subject to inventory availability and approval by Forever Florals by Bonnie, LLC.
Rental items may be removed or reduced before the event; however, the Client remains responsible for a minimum booking commitment equal to eighty-five percent (85%) of the original rental subtotal.
The minimum booking commitment reflects the reservation of rental inventory for the Client's event date and the potential loss of other rental opportunities for the reserved items.
No refunds or account credits will be issued for order reductions that result in the revised rental total falling below eighty-five percent (85%) of the original rental subtotal.
Once an event is within thirty (30) days of the scheduled event date, no rental items may be removed for a refund or credit.
LAST-MINUTE ADDITIONS
Requests to add rental items less than thirty (30) days before the wedding or event may be accepted up to seven (7) days before the event, subject to availability and the ability of Forever Florals by Bonnie, LLC to reasonably fulfill the request.
All approved last-minute additions must be paid within twenty-four (24) hours of the additional invoice being issued unless otherwise stated in writing.
Forever Florals by Bonnie, LLC does not guarantee that identical flowers, greenery, décor, candles, vases, stands, or other rental products will be available for last-minute additions.
When necessary, Forever Florals by Bonnie, LLC may coordinate available items to reasonably complement the Client's existing rental collection, color palette, and overall design.
SUBSTITUTIONS
Forever Florals by Bonnie, LLC reserves the right to make reasonable substitutions when a rental flower, floral component, greenery, décor item, or related product becomes damaged, unavailable, defective, unsafe, or unsuitable for rental use.
When a substitution is necessary, Forever Florals by Bonnie, LLC will make reasonable efforts to preserve the overall design intent, general color palette, style, and visual value of the selected rental arrangement.
Exact flower varieties, shades, tones, placement, and individual stems are not guaranteed.
When reasonably possible, a substitute item of comparable style and rental value will be used.
Minor variations in artificial flowers, greenery, dye lots, production batches, materials, or colors are not considered a failure to provide the contracted rental product.
FRESH FLORAL ADDITIONS
Forever Florals by Bonnie, LLC primarily provides artificial floral rentals.
Fresh flowers may be incorporated into an existing faux floral arrangement only when specifically approved and agreed to in writing by Forever Florals by Bonnie, LLC.
Forever Florals by Bonnie, LLC does not provide full fresh-floral arrangements unless specifically agreed to in a separate written agreement.
When a rental order includes approved fresh floral additions, pricing may be subject to changes resulting from flower availability, wholesale pricing, seasonal availability, import conditions, or supplier price increases.
The Client will be notified of a material price increase as soon as reasonably possible after Forever Florals by Bonnie, LLC becomes aware of the increase.
Any approved additional charges for fresh floral products must be paid by the due date stated on the applicable invoice.
Forever Florals by Bonnie, LLC is not responsible for natural variations, bruising, wilting, discoloration, or other naturally occurring characteristics of fresh floral products.
REFUNDABLE SECURITY DEPOSIT
A refundable security deposit is required for all rental orders.
The security deposit is based on the rental subtotal as follows:
|
Rental subtotal |
Refundable security deposit |
|
Under $200 |
$50 |
|
$200 to $499 |
$100 |
|
$500 to $799 |
$150 |
|
$800 to $1,499 |
$250 |
|
$1,500 or more |
$350 |
The security deposit is separate from the rental price and does not reduce the amount owed for the rental order or services.
The security deposit must be paid in full no later than thirty (30) days before the wedding or event unless otherwise stated in writing by Forever Florals by Bonnie, LLC.
Failure to pay the required security deposit by the stated due date may result in cancellation of the rental order or withholding of rental items from delivery or release.
Following pickup and inspection of all rental items, the security deposit will be refunded within seven (7) business days, provided all rented items are recovered in the condition in which they were provided, excluding reasonable wear and tear resulting from normal and intended use.
Forever Florals by Bonnie, LLC may deduct reasonable and documented charges from the security deposit for damage, loss, missing items, excessive cleaning, unauthorized movement, unauthorized transportation, unauthorized disassembly, alterations, misuse, improper handling, or other violations of this Rental Agreement.
If a deduction is made, Forever Florals by Bonnie, LLC will provide the Client with a written description of the damage, loss, missing item, or applicable charge.
The security deposit does not limit the Client's financial responsibility.
If the reasonable cost of repairing or replacing damaged, lost, stolen, or missing rental property exceeds the amount of the security deposit, the Client remains responsible for the remaining documented balance.
DAMAGE, LOSS, AND RENTAL ITEM RESPONSIBILITY
The Client agrees to protect and preserve all rental items during the rental period and to use the rental items only for their intended purpose.
The Client is responsible for damage, loss, theft, unauthorized alteration, misuse, or improper handling of rental items occurring during the rental period, except for reasonable wear and tear resulting from normal and intended use.
In the event of damage, the Client may be responsible for the reasonable cost of labor, materials, replacement florals, replacement greenery, replacement components, professional cleaning, restoration, or other expenses reasonably necessary to return the rental item to its condition before the rental.
If a rental item is damaged beyond reasonable repair, lost, stolen, intentionally altered, or cannot be recovered as required under this Agreement, the Client may be responsible for the reasonable replacement value of the rental item and documented costs directly associated with the loss.
Forever Florals by Bonnie, LLC will determine whether a rental item can reasonably be repaired or must be replaced based on the extent of the damage, the availability of replacement materials, and the ability to restore the rental item to a condition suitable for future rental.
Forever Florals by Bonnie, LLC may apply the Client's security deposit toward amounts owed for damage, loss, missing items, or other charges permitted under this Agreement.
The Client remains responsible for documented amounts exceeding the security deposit.
PRODUCT HANDLING AND AUTHORIZED MOVEMENT
No rental item may be transported, relocated, disassembled, taken down, altered, or moved by the Client, venue staff, wedding party, guests, coordinators, planners, photographers, other vendors, or any other third party without prior written approval from Forever Florals by Bonnie, LLC.
Forever Florals by Bonnie, LLC requires its own authorized personnel to move or relocate arches, arbors, floral pillars, flower walls, large floral arrangements, backdrops, and other installation-based rental products.
Many rental installations are constructed or assembled on location and may not fit through standard doorways or venue access points after assembly.
Unauthorized movement or handling may result in damage charges and may affect the refund of the Client's security deposit.
These restrictions are intended to protect the rental inventory, preserve the integrity of floral designs, and comply with the operational and insurance requirements of Forever Florals by Bonnie, LLC.
RELOCATION AND MULTIPLE SETUP LOCATIONS
Unless otherwise stated in writing, the rental price includes one initial setup and one location only.
The original setup location and placement of rental items must be agreed upon before the event.
Additional fees apply when the Client requests that rental items be moved from the ceremony to the reception or relocated to another area during the rental period.
Relocation fees may vary depending on the rental item, distance between locations, staffing requirements, time required, venue access, disassembly requirements, and reinstallation requirements.
Only Forever Florals by Bonnie, LLC personnel or personnel specifically authorized in writing by Forever Florals by Bonnie, LLC may relocate rental products.
The Client must request relocation services before the event. Same-day relocation requests are not guaranteed and may be declined.
VENUE MEASUREMENTS AND RENTAL FIT
The Client is responsible for confirming with the venue that selected rental products will fit safely within the desired event space.
Forever Florals by Bonnie, LLC is not responsible for the inability to install a rental item in the Client's preferred location when the inability results from inaccurate measurements, undisclosed venue restrictions, inadequate access, or conditions outside the reasonable control of Forever Florals by Bonnie, LLC.
When reasonably possible, Forever Florals by Bonnie, LLC may recommend an alternative placement.
No refund or reimbursement will be provided for rental items that cannot be used in the Client's preferred location due to venue restrictions or spatial limitations that were not disclosed before the event.
DELIVERY, SETUP, AND PICKUP
A minimum rental order of $200 is required to qualify for complimentary delivery, setup, and pickup, within five (5) miles of Salina, Kansas. This applies to one setup location and the original placement of rental items as agreed upon before the event.
Orders that do not meet the $200 minimum may not qualify for delivery or setup and may be subject to pickup-only availability or additional service fees, as determined by Forever Florals by Bonnie, LLC.
Not all rental products are eligible for Client pickup.
Events located more than five (5) miles from Salina, Kansas may be subject to additional delivery, transportation, setup, and pickup fees. Typically incurring at $1.50 a mile but will be determined based off location and whether or not it involves set up from our movers and/or florist. Please email us and we can give you a quote based on these two factors.
STANDARD PICKUP TIME AND LATE-NIGHT PICKUP FEES
Standard pickup of Forever Florals by Bonnie, LLC rental items must occur no later than 9:00 PM on the event date unless otherwise agreed to in writing.
Events requiring pickup after 9:00 PM are subject to the following late-night pickup fees:
|
Pickup time |
Late-night pickup fee |
|
9:30 PM |
$25 |
|
10:00 PM |
$50 |
|
10:30 PM |
$100 |
|
11:00 PM |
$150 |
|
11:30 PM |
$200 |
|
12:00 AM |
$250 |
Pickup requirements after 12:00 AM must be approved in writing by Forever Florals by Bonnie, LLC and may be subject to an additional custom pickup fee.
The applicable late-night pickup fee is based on the scheduled or actual time Forever Florals by Bonnie, LLC is reasonably able to begin recovering rental items.
Delays caused by the Client, venue, event schedule, venue staff, guests, or other vendors may result in an additional pickup or waiting-time charge when such delay prevents Forever Florals by Bonnie, LLC from recovering rental items at the agreed time.
OUTDOOR USE AND WEATHER
Rental items may not be left outdoors overnight.
This restriction includes, but is not limited to, arches, arbors, floral pillars, flower walls, backdrops, floral arrangements, candles, décor, and installation equipment.
Artificial floral arrangements and rental structures may be damaged by rain, storms, excessive moisture, high winds, extreme heat, or other unsafe weather conditions.
Forever Florals by Bonnie, LLC reserves the right to refuse, modify, delay, relocate, discontinue, or remove an outdoor installation when weather or site conditions may reasonably create a risk of injury or damage to rental property.
If rain, severe weather, or unsafe conditions develop while a rental installation is outdoors, Forever Florals by Bonnie, LLC may recover rental items earlier than the originally scheduled pickup time.
The Client agrees that the safety of personnel and protection of rental inventory may take priority over maintaining an outdoor installation during unsafe weather conditions.
When reasonably possible, Forever Florals by Bonnie, LLC will communicate with the Client or the Client's designated event contact regarding weather-related changes.
Forever Florals by Bonnie, LLC is not responsible for weather conditions or outdoor environmental conditions outside its reasonable control.
CLIENT AND THIRD-PARTY DÉCOR
The Client agrees to communicate relevant décor plans to Forever Florals by Bonnie, LLC when third-party décor will be attached to, placed directly against, incorporated into, or otherwise interact with rental items belonging to Forever Florals by Bonnie, LLC.
No third-party décor may be taped, glued, stapled, nailed, wired, zip-tied, painted, pinned, or permanently attached to Forever Florals by Bonnie, LLC rental products without prior written approval.
Forever Florals by Bonnie, LLC does not guarantee the quality, safety, appearance, color coordination, stability, or performance of décor, flowers, signage, candles, or products provided by the Client or another vendor.
Forever Florals by Bonnie, LLC is not responsible for defects or failures caused by third-party products or services.
Forever Florals by Bonnie, LLC may refuse to incorporate a third-party product into its rental items when the product may reasonably create a safety risk or risk of damage to rental property.
VENUE AND LOCATION LIMITATIONS
Forever Florals by Bonnie, LLC is subject to the policies, rules, restrictions, access requirements, setup schedules, pickup schedules, and instructions of each venue or event location.
The Client is responsible for obtaining any required venue approvals or permissions related to rental installations.
Forever Florals by Bonnie, LLC may provide technical recommendations regarding installation requirements but is not responsible for negotiating venue policies on behalf of the Client.
Refunds or reimbursements will not be issued for rental items that cannot be used because of venue rules, restrictions, or limitations that were not disclosed to Forever Florals by Bonnie, LLC before the event.
CANCELLATIONS BY THE CLIENT
All cancellations must be submitted to Forever Florals by Bonnie, LLC in writing.
Because rental inventory is reserved specifically for the Client's event date and may be unavailable for rental to other clients, eligibility for a refund following cancellation will depend on the date of cancellation, documented costs already incurred, services already performed, and the terms stated in the Client's Rental Agreement.
Cancellations submitted less than ninety (90) days before the scheduled wedding or event may not be eligible for a refund.
Any refund approved for a Client cancellation may be reduced by nonrecoverable payment processing fees, approved custom product costs, special-order materials, fresh floral costs, and other documented event-specific expenses already incurred by Forever Florals by Bonnie, LLC.
Refund eligibility does not include compensation for the Client's third-party vendor expenses, venue costs, travel expenses, or other consequential losses.
Any approved refund will be issued to the original payment method when reasonably possible and may be subject to the applicable payment provider's refund procedures.
EVENT POSTPONEMENT AND EMERGENCIES
Requests to postpone or reschedule an event must be submitted in writing.
In the event of war, fire, natural disaster, government restriction, declared emergency, or another extraordinary circumstance outside the reasonable control of the Client and Forever Florals by Bonnie, LLC, Forever Florals by Bonnie, LLC may allow eligible rental amounts to be transferred to a new event date.
Transfers are subject to rental inventory availability and the availability of Forever Florals by Bonnie, LLC on the requested new event date.
A transferred booking does not guarantee that all originally selected rental items will be available on the new date.
When an originally selected item is unavailable, Forever Florals by Bonnie, LLC may offer an available alternative or account credit toward another eligible rental item.
Additional charges may apply if the Client adds products or services, changes the event location, requires additional delivery services, or selects rental items with a higher rental price.
Forever Florals by Bonnie, LLC is not responsible for cancellation fees, deposits, or other losses involving venues or third-party vendors.
CANCELLATION OR INABILITY TO PERFORM BY FOREVER FLORALS BY BONNIE, LLC
Forever Florals by Bonnie, LLC reserves the right to cancel or decline to perform a rental agreement when circumstances reasonably prevent the company from safely or legally fulfilling its obligations.
If Forever Florals by Bonnie, LLC is unable to provide a specific contracted rental item due to circumstances within its reasonable control, Forever Florals by Bonnie, LLC may offer a reasonably comparable replacement rental item or issue a refund for the affected rental item.
If Forever Florals by Bonnie, LLC is unable to fulfill the contracted rental services in their entirety due to circumstances within its reasonable control and no reasonable replacement or alternative arrangement can be provided, the Client will receive a refund of the amounts paid for the services not provided.
Forever Florals by Bonnie, LLC will not deduct general communication time, proposal preparation time, or ordinary administrative costs from a refund when Forever Florals by Bonnie, LLC is solely responsible for its inability to fulfill the contracted services.
This section does not apply when performance is prevented or materially affected by unsafe conditions, severe weather, venue restrictions, Client conduct, inaccurate Client information, government action, or other circumstances outside the reasonable control of Forever Florals by Bonnie, LLC.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Forever Florals by Bonnie, LLC will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or related to the Rental Agreement, rental products, event, delivery, setup, or pickup.
This includes, but is not limited to, claims for emotional distress, loss of enjoyment, lost profits, loss of business opportunity, third-party vendor charges, venue expenses, or costs incurred with another provider.
In the event Forever Florals by Bonnie, LLC is responsible for failing to provide a contracted rental item or service, the remedies available to the Client will be subject to the terms of this Agreement and applicable law.
CLIENT RESPONSIBILITY AND INDEMNIFICATION
The Client is responsible for the Client's own conduct and for ensuring that guests, members of the wedding or event party, and individuals acting under the Client's direction do not misuse or improperly handle rental products.
To the fullest extent permitted by applicable law, the Client agrees to indemnify and hold Forever Florals by Bonnie, LLC harmless from third-party claims, losses, or expenses arising from the Client's misuse, unauthorized movement, unauthorized alteration, or improper handling of rental items.
PHOTOGRAPHY AND DESIGN VARIATIONS
Rental arrangements are reusable floral designs and may show minor variations resulting from normal rental use, maintenance, repair, replacement stems, floral repositioning, transportation, and seasonal inventory updates.
Website and social media photographs are intended to reasonably represent rental designs but may be affected by lighting, photography, editing, screen settings, venue conditions, placement, and AI generated backgrounds and models.
Exact color representation on a digital screen is not guaranteed.
Forever Florals by Bonnie, LLC will make reasonable efforts to maintain the recognized design and overall appearance of its named rental collections.
COMMUNICATION AND CLIENT INFORMATION
The Client is responsible for providing accurate contact information, event information, venue information, and scheduling information.
The Client must promptly notify Forever Florals by Bonnie, LLC of material changes to the event date, venue, setup location, ceremony time, event end time, or venue access requirements.
Forever Florals by Bonnie, LLC may rely on the most recent information provided by the Client or the Client's designated event contact.
The Client is responsible for delays, additional charges, or installation limitations resulting from inaccurate, incomplete, or untimely information.
DISPUTE RESOLUTION
Any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules [including the Optional Rules for Emergency Measures of Protection]. The arbitration hearing shall take place in Salina, KS before a single arbitrator. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.